PromoQuip Free Shipping Policies
Thank you for shopping with PromoQuip.com
For a limited time only, you can now get FREE ground shipping on qualifying purchases for delivery within the contiguous 48 United States. **Ancillary fees such as lift gates, inside delivery, etc. on larger items shipped LTL are not included. See shipping disclaimer. Ground shipping is provided by a variety of carriers (for smaller sized shipments) which includes Federal Express and the United States Postal Service.
You may also select a variety of shipping upgrades, and recommend contacting us if you would like to upgrade your shipping, or if you might require faster delivery. If you choose a shipping upgrade, nominal fees will be applied for Next Day, 2nd Day or 3rd Day. (Shipping charges do not apply to personalization services or taxes.)
Contact us if you are unable to receive deliveries by Federal Express.
For larger items, overland shipping carriers are selected which deliver the best cost, benefit and overall delivery value. Note: To insure faster delivery during the busy holiday season, we recommend Next Day, 2nd Day or 3rd Day shipping upgrade options. For additional information, visit our customer service center pages on this site. For any other questions, please call 866-538-3152 today!
The following times are general guidelines from ordering to the time of shipping for PromoQuip, Inc. equipment.
Note: turnaround times are measured beginning on the date of final approval of the art work for the equipment ordered and may not include holidays and weekends. Turnaround time is not measured from when the actual order is placed. For instance, a large plinko takes two weeks from date of final approval of art. Even if the order is placed on the first of the month, the turnaround time does not begin until the art work is approved by the client/customer. If approval is not forthcoming until the 7th of the month, then the turnaround time is 2 weeks or from the 7th until at least the 21st of the month. If it happens that we are able to achieve a shorter turnaround time, we will do so at our discretion.
*To help avoid delays, the client must provide a hard deadline date for the arrival of their equipment.
**Shipping to trade shows/conventions
*Rush orders: may be requested at the following rates:
- 2 day turn around: 30% of list price.
- days to 10 days: 15% of list price.
**Shipping to trade shows and conventions may incur additional fees for shipping.
***Fuel Surcharge: Do to the rising cost of fuel, we are adding the additional charges to the invoices.
Free Shipping: We pay for shipping for purchases that are not discounted and when the item is new (occasionally we have used units for sale). Expedited shipping is not covered under free shipping. See “fuel surcharges” for additional notes.
Expedited shipping: for all rush orders, orders where the artwork is not promptly provided and when unforeseen issues arise in production, expedited shipping will be paid for by the customer in advance. PromoQuip, Inc. cannot be held liable for unforeseen issues and acts of God that may delay production.
International shipments: All fees and expenses related to shipping outside of the United States including, but not limited to, tariffs, taxes, brokerage fees, duties, special handling charges, unique packaging materials, etc. are the responsibility of the customer.
Thank you again for shopping at PromoQuip.com!