Contact Us

Whether you’re a marketing & advertising firm or a business owner, PromoQuip has the knowledge, experience and facilities to engineer truly cost effective custom promotional equipment that is built to last. 

Contact

223 (P.O. Box 258) Lakeview, MI 48850

Sales (Toll Free): 866-538-3152

Customer Service (Toll Free): 866-274-2442

equip@promoquip.com

}

Monday - Friday 8:00 AM to 4:30 PM EST

Get In Touch

6 + 2 =

F.A.Q.

How can I cancel my order?

If you wish to cancel your order, please contact us by phone or to inform us that you wish to cancel. Don’t forget to include your order number in the field provided.

How do I return an order to PromoQuip?

Thank you for shopping at PromoQuip.com.  At PromoQuip, we want you to always be happy with your purchases.  So if after you’ve received your order, you want to return or exchange an item, simply contact us and we’ll provide you an easy to fill out Credit/Exchange Request Form (prior to shipping the item back) to properly qualify you for credit or exchange.  It’s fast, easy and free!

Next, we’ll send you an email that confirms receipt of your return/exchange form, which also provides you with a record of your request. When we receive the item you’ve returned the item in like-new condition, we’ll get your replacement item shipped or credit issued as quickly as possible.

Please note that free return shipping is limited to one per customer every 30 days, and that we reserve the right to refuse returns at our sole discretion. Additional free returns may be granted at the discretion of our customer service department.

How was my order shipped?

All orders that include a valid e-mail address will be sent an email confirmation notice containing the key elements of your order, including price, shipping, etc. After all or a substantial portion of your order has been assembled, checked for accuracy and packaged for shipment, a shipping notification will be sent by email. For most orders the shipping notification will include ship date, carrier and tracking number if applicable. When split shipping is required, we send you additional notifications by email, as set forth above.

If this information was not received or you have other questions, you may contact us via email, live chat or by calling toll-free at 1-866-538-3152. We’re pleased to help you!

How can I change my order or add to it?

Once you’ve submitted your order, it’s important for you to know that in-stock items are processed for shipment as quickly as possible. If you have already received your order and need to return it, feel free to contact PromoQuip.com to secure use the return/exchange system.  PromoQuip.com site to facilitate your return or exchange.

If you want to change any item in cart or order form, simply continue shopping, adding and editing items in your cart, until you are ready to check out. Follow the step by step instructions to do so on each page. It’s easy!

How can I track my order?

PromoQuip.com will send an email confirmation of your order which will contain your order number or shipping number. Simply go the tracking section of the PromoQuip.com site and input the shipping number to determine the status of your shipment. On Free Shipping or Ground Shipping based orders, tracking will be limited to delivery confirmation only, to help keep costs as low as possible.

What is your backorder policy for out-of-stock items?

In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available.

How It Works

w

Free Consultation

With 18+ years of experience, we are equipped to guide your event to success! Contact us today for a free 20-minute consultation!

Choose the Best Product for You

We know how stressful events are. With so many rules and regulations to follow, it’s difficult to know where to start. We have the data and success to back up our best picks for your industry and event!

m

Send us Your Graphics

Already have smashing graphics that will brand your business at your next event? We can use your branding on any of our custom products!

Rock Your Event

Now that you have received a worry-free consultation, we can handle the rest! From designing, engineering, and delivering your product, you can rest easy at your next event!

Just a Few of Our Clients