More Information on PromoQuip Shipping and Delivery
The following times are general guidelines from ordering to the time of shipping for PromoQuip, Inc. equipment.
Note: turnaround times are measured beginning on the date of final approval of the art work for the equipment ordered and may not include holidays and weekends. Turnaround time is not measured from when the actual order is placed. For instance, a large plinko takes two weeks from date of final approval of art. Even if the order is placed on the first of the month, the turnaround time does not begin until the art work is approved by the client/customer. If approval is not forthcoming until the 7th of the month, then the turnaround time is 2 weeks or from the 7th until at least the 21st of the month. If it happens that we are able to achieve a shorter turnaround time, we will do so at our discretion.
- Plinko boards: 2 weeks turnaround time.
- Flexible money booths: 2 weeks turnaround time.
- Hardside money booths: 3 weeks turnaround time.
- Prize wheels: 2 weeks turnaround time.
- Bean Bag Toss: 2 week turnaround time
The following ancilary charges are not covered by the free shipping;
* Rush orders
** Shipping to trade shows/conventions
*** Fuel Surcharges
****Limited access delivery fees (camps, military bases, some schools, etc.) and lift gate fees.
*****Residental delivery surcharges.
*Rush orders: may be requested at the following rates:
- 48 hour turn around: 30% of list price.
- Less than 10 business days: 15% of list price.
**Shipping to trade shows and conventions may incur additional fees for shipping.
***Fuel Surcharge: Do to the rising cost of fuel, we are adding the additional charges to the invoices.
Free Shipping: We pay for shipping for purchases that are not discounted and when the item is new (occasionally we have used units for sale). Expedited shipping is not covered under free shipping. See “fuel surcharges” for additional notes.
Expedited shipping: for all rush orders, orders where the artwork is not promptly provided and when unforeseen issues arise in production, expedited shipping will be paid for by the customer in advance. PromoQuip, Inc. cannot be held liable for unforeseen issues and acts of God that may delay production.